Returns Policy

We do not accept returns or exchanges for change-of-mind purchases. Due to the nature of our fragrance products, we cannot accept returns simply because you have changed your mind, do not like the fragrance, ordered the wrong product, or no longer want the item.

However, if you receive an incorrect, damaged, leaking, or defective product, please contact us at [Customer Service Email] as soon as possible. Please include your order number, a description of the issue, and clear photographs of the product and packaging. We will review your request and, where appropriate, provide a replacement, refund, or another suitable resolution.

If a refund is approved, it will generally be issued to your original payment method. Refund processing times may vary depending on your bank or payment provider.

Shipping & Delivery

We offer FREE DELIVERY on all eligible orders within our delivery area.

We aim to deliver your order within 3–4 business days after your order has been processed and dispatched.

Orders are generally processed On Same Day after payment confirmation. Once your order has been dispatched, you may receive shipping confirmation and tracking information where available.

Delivery times may occasionally be affected by circumstances outside our control, including courier delays, severe weather, public holidays, high order volumes, or incorrect delivery information.

Please make sure your shipping address and contact information are correct before completing your order. If you have any questions about your delivery, please contact us at [Customer Service Email].

Delivery Information

Delivery Cost: FREE

Estimated Delivery Time: 3–4 business days

Delivery Area: [United Kingdom excluding Ireland]

Thank you for choosing Perfumium. We appreciate your trust and look forward to delivering your fragrance to you.